Customer Service

Customer Service Champions

Late November brought two great speakers to K-Club’s regular Salford networking event – Steve Byrne, CEO at Travel Counsellors, and Chris Brindley MBE, Former MD of Metro Bank and Natwest.

Steve Byrne, CEO, Travel Counsellors

Steve was first to speak, and his talk highlighted the positive impact of building caring and trusting relationships with customers – and how this affects the top and bottom lines of business. He began with a little background in that his business had been going for 24 years and grown on average 16% per year for the past 15 years and 20% for the past 3,