AJ Bell Stadium

/Tag:AJ Bell Stadium

Customer Service Champions

Late November brought two great speakers to K-Club’s regular Salford networking event – Steve Byrne, CEO at Travel Counsellors, and Chris Brindley MBE, Former MD of Metro Bank and Natwest.

Steve Byrne, CEO, Travel Counsellors

Steve was first to speak, and his talk highlighted the positive impact of building caring and trusting relationships with customers – and how this affects the top and bottom lines of business. He began with a little background in that his business had been going for 24 years and grown on average 16% per year for the past 15 years and 20% for the past 3,

Winning business opportunities

The end of September brought two great speakers to K-Club’s regular Salford networking event – Ben Peppi, head of sport services at JMW and leading Paralympian Cyclist Neil Fachie MBE. So, after the usual excellent breakfast courtesy of hosts AJ Bell Stadium, Ben Peppi took to the mike. Ben talked with passion for the sports industry and the importance of career transition of athletes to business. He began with conceptualising the pathway from professional athlete to retired athlete looking at their character traits,